Reference

Legal Information for coloksgp. Players

We keep your account, payments and personal data secure under clear terms. Every withdrawal through DANA, OVO, GoPay or QRIS is verified, and you have full rights over…

Account TermsData & PrivacyPayment SecurityYour RightsSupport Contact

Explore the Lobby Read FAQ

Policy, Jurisdiction and Account Rules

coloksgp. Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your coloksgp. account is governed by our terms of service, which outline your rights and obligations when you open an account, deposit funds through DANA, OVO, GoPay or QRIS, and play in our lobby. We operate under the laws of the jurisdiction we serve. All withdrawals

1
require account verification to protect against fraud. Where local law permits, we offer account access across desktop and mobile. If you have questions about eligibility, region restrictions or how a specific game or payment method operates in your location, contact our support team and we will
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clarify based on current local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Support About Your Account or Rights

Team online

Live Chat

Open your account settings and select Support. Our team responds during support hours (7 AM – 11 PM Western Indonesia Time) to answer questions about terms, payments, account access, and data rights.

Email Support

Send requests about account closure, data access, or legal questions to our support email. Include your username and the specific issue. We aim to respond within 24 hours on weekdays.

Account Settings

View your account agreement, payment history and data settings directly in your lobby under Account > Legal & Settings. Withdrawals via DANA, OVO, GoPay or QRIS are listed with timestamps and status.

HOW WE PROTECT YOU

Data, Security and Your Information

Payment Verification

Every withdrawal request is verified before funds leave your account. DANA, OVO, GoPay and QRIS transfers include encrypted sender and receiver details. We keep withdrawal records for your protection and compliance.

Account Security

Your login credentials and two-factor authentication prevent unauthorised access. Session timeouts protect your account if you step away. When you open an account, we assign a secure password reset flow and recovery email.

Data Retention

We retain account data, payment records and gameplay history for the duration of your account and for a period after closure as required by law. You can request data deletion where local law permits by contacting support.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences, and analyse how you navigate the lobby. You can manage cookie settings in your browser. Essential cookies cannot be disabled without affecting account access.

Personal Data Use

We collect your name, email, phone number and payment details to open your account, process withdrawals and comply with local regulations. We do not sell this data. Third parties (payment processors, compliance partners) see only what they need.

Dispute & Changes

Found an error on your account or payment? Contact support with details and we investigate within 48 hours. You can request changes to your personal data through Account Settings or by emailing support with proof of identity.

FAQs About Account Terms and Your Rights

You can close your account anytime through Account Settings. Any remaining balance will be withdrawn to your registered DANA, OVO, GoPay or QRIS wallet within one business day. Your data is retained for legal and compliance purposes unless you request deletion.

Yes. Go to Account Settings > Personal Data and update your email or phone. You may need to verify the change by confirming a code sent to your current email. Support can assist if you no longer have access to the registered contact.

We keep withdrawal and deposit records for the duration of your account and for seven years after closure to comply with financial regulations. You can view your payment history anytime in Account > Transaction History.

Access depends on local law in your region. If you travel, you can log in and view your account on most devices, but deposit and withdrawal eligibility depends on where local law permits us to operate. Contact support if you have questions about your location.

We do not sell your personal data. Payment processors (DANA, OVO, GoPay, QRIS), compliance partners and fraud-prevention services receive only the data they need to complete transactions or meet legal requirements. All third parties are bound by confidentiality.

Email support or use the Data Request form in Account Settings > Privacy. Include your username and preferred format. We compile and send your data (account details, payment history, gameplay records) within 14 days.

Contact support immediately via live chat or email with the transaction date and amount. We investigate withdrawals and disputed payments within 48 hours. If your account was compromised, we'll help you reset your password and secure your next login.

Legal Information for coloksgp. Players

Contact Support About Your Account or Rights

Live Chat

Email Support

Account Settings

Data, Security and Your Information

Payment Verification

Account Security

Data Retention

Cookies & Tracking

Personal Data Use

Dispute & Changes

FAQs About Account Terms and Your Rights

01 What happens if I close my account?

02 Can I change my email or phone number after opening my account?

03 How long do you keep my payment records?

04 What is your policy on account access from outside Indonesia?

05 Do you share my data with other companies?

06 How do I request a copy of my personal data?

07 What should I do if I see an unauthorised transaction on my account?

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